TERMS & CONDITIONS
Updates to Terms & Conditions
Big Lick Gifts reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates will be posted to this page and are effective upon posting.
Purchasing from Big Lick Gifts
Purchasing our products for resale on Amazon, or any third-party marketplace, is strictly prohibited. If you are (i) selling counterfeit goods under the Big Lick Gifts® brand name, (ii) illegally acquiring our branded products for resale, and/or (iii) parading as a seller of our branded products and then secretly purchasing them from any of the divisions of Big Lick Gifts for delivery to the customer without notice to us or the customer, you are in violation of federal law for infringement, unfair competition and/or deceptive advertising, respectively. See Lanham Act of 1946, as Amended, 15 U.S.C. §1123.
Big Lick Gifts has invested substantial time and money in developing and maintaining goodwill in its products and services, and Big Lick Gifts' rights to its intellectual property is of enormous value. Appropriation by you of Big Lick Gifts' Intellectual Property causes harm to Big Lick Gifts's business and reputation and fraudulently misrepresents to consumers, suppliers and others that you are authorized by Big Lick Gifts to sell any of our branded products.
All the Content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Big Lick Gifts and its licensors. All site design, text, typefaces, graphics, videos, sound, interfaces and their arrangements are the property of Big Lick Gifts. You may only download, print and store selected portions of the Content for your personal, non-commercial use where it is related to shopping from this site and placing an order.
Disclaimers and Limitation of Liability
You expressly agree that use of BIGLICKGIFTS.COM is at your sole risk and Big Lick Gifts shall not be liable for any damages of any kind related to your use of this website. You must be 18 years or older to register as a member. The website and content are provided on an "as is" basis without warranty of any kind, including implied warranties of merchantability or fitness for a particular purpose.
Big Lick Gifts makes every attempt to ensure that the content on this website is complete, current and accurate. However, we cannot guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors may relate to product availability, price or product description. Big Lick Gifts reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission. This may include orders that have been submitted, confirmed or charged to your credit card. If an order is canceled after your credit card has been charged, it will be fully refunded.
Under no circumstances shall the company or any other party involved in creating, producing, or distributing BIGLICKGIFTS.COM be liable for any direct, indirect, incidental, special, or consequential damages, including without limitation, lost profits that result from the use of or inability to use BIGLICKGIFTS.COM, including but not limited to reliance by you on any information obtained from BIGLICKGIFTS.COM or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction, or unauthorized access to the company's records, programs, or services. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through BIGLICKGIFTS.COM. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Hyperlinks to Other Websites
This website may contain links to other websites that are not owned or operated by Big Lick Gifts (collectively Third Party Sites), although such sites may have an affiliation with Big Lick Gifts. You acknowledge that such Big Lick Gifts is not responsible for the availability of or content located on any Third Party Site.
Distribution/Uploading of Third Party Content
Any Content you submit or make available for inclusion on the website shall become the sole property of Big Lick Gifts. Regarding all such Content, including, without limitation, creative ideas, suggestions, content, postings, artwork, photograph, material or other submissions (collectively, "User Submissions"), you grant the Company the right to use, reproduce, disclose, publish and distribute any material you submit for any reason without compensation.
No User Submissions, regardless of how they may be marked, will be received by us in confidence, nor shall they be subject to any express or implied obligation of confidentially. Neither the Company, nor its Affiliates, nor their respective officers, directors, agents or employees shall be liable for any use or disclosure of any User Submissions.
In addition, the Company may, in our sole discretion, at any time and without prior notice to you, suspend or terminate any public forum, any other portion of the Web Site, or the subscription or registration of any user who violates any of these terms and conditions of use, any of the rules, regulations or guidelines or for any other behavior that we in our sole discretion believe is inappropriate.
Big Lick Gifts is committed to making its website usable by all people, including those with disabilities, by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level A/AA (WCAG 2.1 A/AA). We strive to make our site an equal experience for everyone.
It is important to note that efforts to remediate the website are ongoing as we work to implement the relevant improvements to meet WCAG 2.1 A/AA guidelines over time.
For most users, our sites work best when accessed from an SSL compliant browser with your browser preferences set to accept "cookies". For best results we recommend using Google Chrome, Microsoft Edge, or Mozilla Firefox if you're visiting from a PC or Android. On Mac devices, Safari works best.
If you're visiting the site using a screen reader or other assistive devices, please know that we do our best to keep up with changing technologies and advancements.
We continually monitor our site to provide the best experience for everyone. If for any reason you're having difficult using the site, email us or call us at 540-655-9198.
While you are visiting our site, you will notice that we make use of third-party sites such as Facebook, Twitter, Instagram, Pinterest, YouTube, and LinkedIn to provide information about Plow & Hearth. Though individuals may have challenges with access to these particular sites, Big Lick Gifts does not control or remedy the way content is portrayed.
You can also chat with us to help with your accessibility-related requests and other servicing needs.
PRIVACY & SAFETY
• the personal information we may collect from you when you visit our web site, respond to our emails, place orders via mail or fax, visit a retail store, or otherwise contact us via telephone, email, fax or mail,
• why we gather information from you,
• how we collect it,
• how we use it, and
• the choices you have regarding our use of personal information you have provided.
Note:You must be 18 years or older to use, subscribe or register as a member of Big Lick Gifts®. The Web Site is a general audience site and we do not knowingly collect, maintain or disclose personal information from or about children.
Why do we gather information?
Big Lick Gifts® gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us, our affiliated brands and selected third parties.
What information do we gather?
We collect information through our Web Site, emails, mail, retail store transactions, fax, and telephone, including when you:
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Only Members have the right to view and edit their Address Book entries.
How we use "Cookies" and "Action Tags"?
We have relationships with third parties who may receive personal information directly from the cookies placed by our Web Site on your computer to assist in analyzing our business and customers.
Our Web Site also uses a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web activity information. Action tags (including third party tags) may be used to provide data to third parties for tracking purposes. However, our Web Site does not use action tags to collect or transfer personal information.
How we use the information we collect?
We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you and your gift and message recipients of offers and discounts from Big Lick Gifts® and our affiliated brands and to enable you to receive credits for purchases under loyalty or buying programs which you have joined. In addition, we may make such information (except for credit card number and expiration date, unless you consent otherwise), including aggregated information, available to selected third parties including, but not limited to, those who share or rent information for direct marketing purposes.
However, without your consent, we do not make your, or your gift or message recipients' email addresses, available to third parties. In addition, you may instruct that other personal information about you or your message or gift recipients' that you have provided to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information, below.
Our Affiliates, subcontractors, and agents, and any successors to our business (if we ever sell some or all of our business), are not considered to be third parties under this Policy. However, in connection with information collected under this Policy, they are required to comply with this Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with The Big Lick Gifts, Inc.
Consent to Transfer and Submission
Big Lick Gifts® is operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to the United States. By using the Web Site or otherwise providing us with information, you hereby consent to this transfer.
Links to Other Web Sites
Security and Passwords
If you place an order on our Web site, it encrypts the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Web Site is viewed using Microsoft's Internet Explorer® or Netscape Navigator®. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of the information we receive.
Portions of the Web Site (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Web Site (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.
How to Limit the Use of Personal Information From Third Parties
We do not share email addresses you provide with third parties without your consent. In addition, if you prefer that other personal information provided by you not be shared with third parties, please let us know by emailing, writing or calling us as described below. Your instructions will be processed as soon as reasonably practicable and in accordance with law.
Emailing us at: from the email address which you wish to have removed (i.e. not shared with third parties), and include your postal mailing address in the message; or
Writing us at: Customer Satisfaction Department
Big Lick Gifts
4802 Valley View Boulevard
Roanoke, VA 24012
Telephoning us at 1-540-655-9198 (Please, include or tell us your mailing address, and if you have a catalog, brochure or other mailing label from us, please include it with your request or have it ready when you call).
From our Affiliates
If you also prefer not to have us provide personal information about you to our Affiliates, please indicate in your email or letter that you wish your instructions to apply to our "Affiliates."
From Big Lick Gifts®
If you also prefer that we not use the personal information you have provided to contact you or your message or gift recipients for our own marketing and promotional purposes, please indicate in your email or letter that you wish your instructions to apply to "Big Lick Gifts". These instructions, however, do not apply to non-promotional messages from us.
Please note that your instructions (above) do not govern the use of information you have provided to our Affiliates or to third parties (including any merchants referenced or accessible via our Web Site). The use of information you have provided to our Affiliates or to third parties is governed by their privacy policies and terms.
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to firstname.lastname@example.org.
Members can modify and update their membership information (including name, mailing address, birth date, telephone number and email address) by accessing the password-protected "Update Membership" page.
CALIFORNIA CONSUMER PRIVACY ACT OF 2018 (CCPA)
You have the right to request, twice a year and free of charge, information that Big Lick Gifts collects, uses, discloses and sells by following the instructions under “How to Make a Request” below.
You may delete your personal information collected or maintained by Big Lick Gifts by following the instructions under “How to Make a Request” below. We cannot keep a record of individuals whose personal information we have deleted so you may be contacted again by us, should we come into possession of your personal information at a later date.
If you decide to delete your personal information, you may lose out on coupons and other targeted incentives that may save you money. In order to keep these incentives, Big Lick Gifts must have access to your Identifiers and Commercial Information listed below.
If you exercise your rights under the CCPA, Big Lick Gifts will not discriminate against you.
How to Make a Request
To make such a request, please submit your request via this Webform. You also may contact us via our customer service line at 1-800-494-7544 or email us at . Once the webform is submitted you will receive an email to the email address you have mentioned. A Big Lick Gifts representative will contact you within 10 business days to confirm your identity. We will request your name, mailing address, and email address from you in order to complete the verification process. We will also request some additional information, such as: last four digits of your credit card, last item ordered, date of last order, total dollar charge of last order, last item you returned, name of person you have shipped to in the past, or a monogram you have placed on a recent order. Once confirmed Big Lick Gifts will take action on your request for information or request for delete in 45 days. If more time is needed to respond, Big Lick Gifts will notify you. You may use an authorized agent to make a request on your behalf.
Big Lick Gifts has collected, will collect and has disclosed the personal information in the last 12 months described in the categories below:
Identifiers: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): A name, signature, address, telephone number, driver's license or state identification card number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.
Protected classification characteristics under California or federal law: Age, sex (including gender, gender identity, gender expression) or veteran or military status
Commercial information: Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other similar network activity: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Geolocation data: Physical location or movements.
Inferences drawn from other personal information: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Your Consent and Changes to this Policy
- Credit / Debit Cards
- Offline Payments